Support
We're here to help.
Questions, bugs, coverage requests, or department setup — reach out and we'll get back to you, usually within a day.
Frequently asked questions
How do I look up a vehicle?
Browse the offline catalog by make and model, or use search to ask in plain language — even with no signal.
Does it work offline?
Yes. The core catalog lives on your device. Online AI search and the EV Intel feed need a connection.
Is the app free?
The app is free for individual responders. Departments can license fleet-wide features — see licensing.
A vehicle is missing — can you add it?
Yes. Email us the make and model. Licensed departments can request priority coverage for their district.
How do I report a bug?
Email dylan@smartevguides.com with what happened and your device model.
Where can I download it?
On the App Store and Google Play.
Last updated June 2026